Terms of service
Terms of Service
1. Overview
Welcome to Woffee. Throughout these Terms of Service, the terms "Woffee", "we", "us", and "our" refer to Woffee.
Woffee operates this website and online store, including all information, content, features, tools, products, and services made available through it (collectively, the "Service"), to provide customers with a curated shopping experience. Our online store is powered by Shopify, which enables us to provide the Service to you.
These Terms of Service (the "Terms"), together with any policies referenced herein, govern your access to and use of the Service and set out your rights and obligations.
By accessing, using, or interacting with our Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or the Privacy Policy, you must not access or use the Service.
2. Access and Accounts
By agreeing to these Terms, you confirm that you are at least 18 years old and have the legal capacity to enter into a binding contract. You further agree that any minor dependents using the Service on devices owned, purchased, or managed by you may do so under your supervision and responsibility.
To use certain features of the Service, including browsing our store or purchasing products, you may be required to provide personal information such as your email address, billing details, payment information, and shipping information. You represent and warrant that all information provided is accurate, current, and complete, and that you have the necessary rights to provide such information.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. You may not transfer, sell, assign, or otherwise authorize another person to use your account.
3. Products
We make every reasonable effort to display product descriptions, images, and information as accurately as possible. However, the appearance, colour, or packaging of products may vary depending on your device settings, display characteristics, production batches, or supplier updates.
We do not warrant that any product or service purchased will meet your expectations or be identical to the images and descriptions displayed on our website.
We reserve the right to modify product descriptions, discontinue products, limit quantities, or restrict sales to any person, geographic region, or jurisdiction at any time without prior notice.
4. Orders
When you place an order, you are making an offer to purchase products from Woffee.
All orders are subject to acceptance and availability. Woffee reserves the right, at its sole discretion, to refuse, cancel, or modify any order for any reason. An order will not be deemed accepted until payment has been successfully processed and we have confirmed acceptance.
Please review your order carefully before submission. Once an order has been accepted, cancellation requests may not be possible. This does not affect any rights you may have under our Refund & Return Policy.
If we reject, modify, or cancel an order, we will attempt to contact you using the information provided at checkout.
Products purchased from us may only be returned or exchanged in accordance with our Refund & Return Policy.
Products are sold for personal or household use only and may not be purchased for commercial resale or export.
5. Pricing and Billing
All prices, discounts, and promotional offers are subject to change without notice.
The applicable price for a product or service shall be the price displayed at the time your order is submitted and will be stated in your order confirmation. Unless otherwise stated, prices do not include taxes, shipping charges, handling fees, duties, or import charges.
Prices shown on our website may differ from prices offered by third parties or through other sales channels.
You agree to provide current, complete, and accurate purchase, payment, and account information for all transactions. You agree to promptly update your information where necessary.
You represent and warrant that:
The payment information provided is accurate and complete.
You are authorized to use the payment method provided.
Charges incurred will be honoured by your payment provider.
You will pay all charges incurred, including applicable taxes, shipping fees, and handling fees.
6. Shipping and Delivery
We are not responsible for shipping or delivery delays. All delivery dates are estimates only and are not guaranteed.
We shall not be liable for delays caused by carriers, customs procedures, supplier delays, weather conditions, or circumstances beyond our reasonable control.
Risk of loss generally passes to the customer once the package has been handed over to the shipping carrier. However, we will make reasonable efforts to assist customers in tracing lost shipments.
7. Intellectual Property
All content available through the Service, including trademarks, logos, text, graphics, images, videos, audio, reviews, website design, and layout, is the property of Woffee, its affiliates, licensors, or content providers and is protected by applicable intellectual property laws.
You may use the Service solely for personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store, or transmit any content without our prior written consent.
All rights not expressly granted are reserved by Woffee.
8. Optional Third-Party Tools
We may provide access to third-party tools over which we neither monitor nor exercise control.
Such tools are provided on an "as is" and "as available" basis without warranties, representations, conditions, or endorsements of any kind.
Your use of any third-party tools is entirely at your own risk and subject to the terms imposed by the relevant provider.
9. Third-Party Links
The Service may contain links to third-party websites, platforms, or resources.
We are not responsible for examining or evaluating the content, accuracy, availability, products, services, or policies of any third-party websites.
Accessing third-party websites is at your own risk. Any complaints, claims, disputes, or questions regarding third-party products or services must be directed to the relevant third party.
10. Relationship with Shopify
Our online store is powered by Shopify.
All purchases made through this website are transactions between you and Woffee, not Shopify. Shopify is not responsible for any aspect of the sale, fulfilment, delivery, quality, or performance of products purchased from Woffee.
To the fullest extent permitted by law, you release Shopify and its affiliates from any claims arising out of purchases made through this website.
11. Privacy Policy
Your use of the Service is governed by our Privacy Policy.
Because our store is hosted by Shopify, Shopify may collect and process information relating to your access to and use of the Service in accordance with its own privacy practices.
Please review our Privacy Policy and Shopify's Privacy Policy for more information.
12. Feedback
If you submit ideas, suggestions, reviews, comments, feedback, proposals, or other materials ("Feedback"), you grant Woffee a worldwide, perpetual, irrevocable, royalty-free, sublicensable right to use, reproduce, modify, publish, distribute, and display such Feedback for any purpose.
You represent and warrant that:
You own or control all rights in the Feedback.
The Feedback does not infringe any third-party rights.
The Feedback complies with these Terms.
We are under no obligation to maintain Feedback in confidence, compensate you, or respond to Feedback submissions.
13. Errors, Inaccuracies and Omissions
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times, or availability.
We reserve the right to correct such errors, update information, or cancel orders at any time without prior notice.
14. Prohibited Uses
You may not use the Service:
For any unlawful purpose;
To violate any laws or regulations;
To infringe intellectual property rights;
To harass, abuse, threaten, defame, intimidate, or harm others;
To upload malicious code, viruses, or malware;
To send spam or unauthorized advertising;
To collect personal data without consent;
To use automated tools, bots, scrapers, spiders, AI agents, or similar technologies to access or extract content from the Service;
To interfere with the operation or security of the Service.
We reserve the right to suspend or terminate access for any violation of these Terms.
15. Termination
We may terminate or suspend your access to the Service at any time without notice if we determine that you have violated these Terms.
Provisions relating to intellectual property, liability, indemnification, disclaimers, governing law, and any other provisions that by their nature should survive termination shall remain in effect.
16. Disclaimer of Warranties
The Service and all products provided through it are offered on an "as is" and "as available" basis without warranties of any kind, whether express or implied.
We do not warrant that the Service will be uninterrupted, secure, timely, error-free, or free from harmful components.
To the fullest extent permitted by law, all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement, are disclaimed.
17. Limitation of Liability
To the fullest extent permitted by applicable law, Woffee, its affiliates, directors, officers, employees, agents, contractors, licensors, service providers, and Shopify shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the Service or any products purchased through it.
This includes, without limitation, loss of profits, revenue, data, savings, goodwill, replacement costs, or similar losses.
18. Indemnification
You agree to indemnify, defend, and hold harmless Woffee, Shopify, and their respective affiliates, officers, directors, employees, contractors, licensors, and service providers from any claims, liabilities, damages, costs, and expenses arising from:
Your breach of these Terms;
Your violation of applicable laws;
Your infringement of any third-party rights; or
Your use of the Service.
19. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall remain valid and enforceable.
20. Entire Agreement and Waiver
These Terms, together with any policies posted on this website, constitute the entire agreement between you and Woffee regarding the Service.
Any failure by us to enforce a provision of these Terms shall not constitute a waiver of that provision.
21. Assignment
You may not assign or transfer any rights or obligations under these Terms without our prior written consent.
We may assign or transfer our rights and obligations without restriction.
22. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.
23. Changes to These Terms
We reserve the right to update, modify, or replace any part of these Terms at any time by posting changes on this website.
Your continued use of the Service after such changes are posted constitutes your acceptance of the revised Terms.
24. Contact Information
If you have any questions regarding these Terms of Service, please contact us:
Woffee
📧 woffee428@gmail.com
Business Registration Number: 55560867-000
Governing Language
We strive to ensure the accuracy of all translations. However, in the event of any discrepancy, inconsistency, or conflict between the English version and the Chinese version of these Terms of Service, the Chinese version shall prevail and govern the interpretation of these Terms.